The Quality Policy of EUREKA INFOMED S.R.L is the instrument through which Management pursues continuous business improvement, aimed both at customer satisfaction and at the satisfaction of internal staff, suppliers, and partners. Its main objectives are:

  • maintaining a consistently high level of satisfaction among all stakeholders, particularly customers and partners;
  • encouraging participation and the sharing of knowledge and objectives among its people, especially employees and collaborators, who represent the company’s true resources;
  • positioning itself as a comprehensive and reliable partner for pharmaceutical and medical sector companies;
  • supporting partners in simplification processes, resource optimization, and the pursuit of excellence, with the shared goal of safeguarding patient health;
  • carrying out all evaluations on the basis of objective evidence and in compliance with applicable laws and regulations.

The Quality Policy reflects Management’s commitment to operating in accordance with the requirements specified by the UNI EN ISO 9001 standard (current edition) and all applicable laws and regulations.

The purpose and scope are as follows:

provision of Medical Information and Pharmacovigilance services for the pharmaceutical and biomedical industries.

In carrying out its activities, EUREKA INFOMED S.R.L is committed to ensuring:

  • an organizational model capable of consistently guaranteeing adequate and specialized expertise;
  • the management of every interaction with customers and partners with the aim of creating value, while strategically identifying both present and future needs;
  • a Quality Management System based on a risk assessment approach, enabling the organization to identify factors that could generate critical issues and/or deviations from the UNI EN ISO 9001 standard, implementing preventive controls to minimize negative effects while maximizing market opportunities and anticipating trends.

Management is committed to ensuring that this Policy is understood, shared, implemented, and applied by all employees and collaborators. At the same time, the company undertakes to share it with all interested parties through publication on the company notice board and on the corporate website.

Based on the general principles outlined below, measurable objectives have been defined and are monitored during the annual management review conducted by the Quality System Manager and Company Management, with the aim of continuously improving the effectiveness of the System.

PRINCIPLES

  • Paying the utmost attention to identifying and satisfying the needs of employees and collaborators.
  • Continuously improving the quality of strategic management and services provided, generating positive economic results while enhancing excellence and external reputation, with full customer and partner satisfaction.
  • Ensuring continuity of service.
  • Guaranteeing the availability of professional expertise always aligned with the needs of stakeholders and the reference market.
  • Continuously improving the company’s image as a responsible, efficient, and flexible organization.
  • Ensuring continuous enhancement, motivation, and professional development of its people.
  • Complying with the requirements of the Quality Management System and ensuring its continuous and effective implementation.
  • Continuously reviewing the Quality Policy to ensure that employees and collaborators fully understand its contents and are committed to applying them.

May 20, 2025
Company Management